x.com/lena_builds/status/…
Original post
@lena_buildsX · replying to @acmeapp · 12 min
Checkout keeps failing for customers in Japan since this morning. Anyone else? Lost three orders already.
All channels collectingView service status →
What Hearl does
From the first post to a closed loop
Hearl collects what people say about your product, judges what matters, gives it an owner and follows it until it is resolved.
hearl · Acme
- Checkout keeps failing for customers in JapanHigh12m
- Sync stopped after the 4.2 updateHigh3h
- Does the yearly plan include team seats?Medium1h
- Refund still not received after 10 daysMedium5h
- SDK timeout on Node 22Medium1d
- Acme or Rival for a five-person team?Low2d
@lena_buildsx.com · 12m
Checkout keeps failing for customers in Japan since this morning. Anyone else? Lost three orders already.
About the product0.97
Needs a reply0.94
Urgency0.90
We are on it. Can you DM the order IDs?
Sent. Still failing on my side.
MiaDue today 18:00
Collect
Posts, comments, reviews and issues from the channels your users actually use, checked on a schedule and rechecked for new replies.
- channels
- 11
- fastest schedule
- 15 min
2,418
collected
2,418
judged
312
in your inbox
How it works
From a public post to a closed loop
One conversation, from the first post to your reply and the user's confirmation, kept in one place.
Reddit · r/macappsSync stopped working after 2.3. Anyone else?
- HearlNew post · relevant 99% · needs reply 97%09:02
- MeiClaimed, tagged Bug · High09:10
- @yourappReplied: fixed in 2.3.1, just update14:26
- OPUpdated, works now. Thanks16:03
Examples
One post, judged and assigned
What Hearl stores for a post: the judgment with probabilities, the status read from the thread, and who owns it.
judgment.json7 field
| field | value | |
|---|---|---|
| relevant | true | 0.97 |
| needs_reply | true | 0.94 |
| priority | high | 2.7 / 3 |
| category | Bug | |
| status | no_reply_yet | |
| owner | Mia (Support) | |
| due | today 18:00 |
Example data. Probabilities come from Hearl's judgment for each post.
Who uses it
One inbox, four teams
Everyone sees the same conversations, filtered to what they own.
Answer before it spreads
Bug reports and billing problems on public channels land next to tickets, ordered by urgency, with a due date.
AskWhat urgent posts are still waiting for a reply?
- Checkout failing in JapanX · high · due today
- Sync lost notes after updateApp Store · high · Sam
- Refund not receivedReddit · medium · Mia
Ask your AI
Let your AI tell you if Hearl fits
Copy one prompt into Claude, ChatGPT or Cursor. It asks about your product and channels, then recommends a plan and estimates the monthly cost.
- 1It asks which product and channels you care about
- 2It checks Hearl's channels, plans and limits
- 3It recommends a plan with the monthly cost, and how to connect
I'm considering Hearl (https://hearl.org), a shared inbox for public posts, app reviews and GitHub issues about a product. Read https://hearl.org/llms.txt. Then ask me which product, which channels and roughly how many mentions a month we get, recommend a plan with the monthly cost including overage, and tell me how my team and my AI agent would connect to it.
No sign-up needed. Opens in a new tab with the prompt filled in.
ClaudeChatGPTCursorExample answer
I'm considering Hearl (https://hearl.org), a shared inbox for public posts, app reviews and GitHub issues about a product. Read https://hearl.org/llms.txt. Then ask me which product, which channels and roughly how many mentions a month we get, recommend a plan with the monthly cost including overage, and tell me how my team and my AI agent would connect to it.
You get about 1,800 mentions a month on X, Reddit and Xiaohongshu, and three people will triage them. The Team plan covers it:
| Item | Amount | Per month |
|---|---|---|
| Team plan, 3 seats | 4,500 conversations included | $45 |
| Overage | 0 | $0 |
Want me to set up the product and connect the MCP server?
Pricing
Start free. Pay for what you track.
Every plan includes the AI judgment, the shared inbox and agent access. Paid plans add channels, seats and a monthly allowance with usage-based overage.
- Free$0/monthTry Hearl with one product
- Individual$19/monthFor a founder or solo maker watching their own products
- Team$15/seat/monthFor support and community teams sharing one inbox
- Enterprise$299/monthFor companies with many products and fast-moving communities
- Only new conversations count · Rechecking threads and new replies on tracked posts are free.
- 14-day Team trial · No card needed. Keep the Free plan afterwards if it is enough.
- Pay with card or local wallets · Checkout through Waffo Pancake and Creem.
Estimate your cost
Seats1
- Recommended plan
- Individual
- Included
- 2,000
- Overage
- $0
- Estimated total
- $19/month
FAQ
Questions
Hearl is a shared inbox for public conversations about your product. It collects posts and replies from X, Reddit and Hacker News, uses AI to filter out posts that aren't about your product, and lets your team assign, discuss and resolve each one while it tracks the reply status on the platform.
Listening tools focus on volume, sentiment and trends. Hearl focuses on what happens after a post is found: who owns it, who is helping, when it's due, whether the team replied and whether the user is satisfied.
X, Reddit and Hacker News. Each product can track official accounts, mentions, subreddits and search terms. Hearl collects them in the cloud at your plan's frequency, so there is nothing to install.
No. Hearl links you to the original post so your team replies with its own account, then it checks the thread to confirm the reply went out.
Hearl's AI judges each post against your product description and gives each judgment a probability. Posts above 70% are kept, posts below 30% are filtered, and anything in between goes to a review list for a person to decide.
Yes. The free plan covers one product and two members, and every new workspace starts with 14 days of the Team plan.